E-MAIL POLICY
Our principal mode of communication is e-mail. All e-mails will be answered on the same day or within a few working hours. We operate 24×7 to serve clients across all geographies and our endeavor is to answer the mails as soon as possible.
Contact Detail Policy
We completely protect the privacy of our clients. As a matter of our contact management policy, under no circumstances will the contact details be divulged to anyone.
Anti-Spam Policy
Emails would be sent as a form of communication for a particular tour only. No unnecessary emails will be sent to you in the form of newsletters. Our promotions/ offers/ seasons discounts will be offered only in our website.
Hotel Sourcing Policy
We have selected the hotels that have a certain charm and value for a certain segment of guests. We have selected the hotels on the basis of reviews from our partners and have personally visited all of them. We follow a highly sophisticated model to select the hotels (The parameters that are taken into consideration for selecting a hotel are service, cost, cleanliness, location, food and additional value-adds.)
We expressly exclude all hotel options that have suspect management practices, absurdly high tariffs, inappropriate location and not have a very conducive hotel atmosphere.
Sightseeing Guides and Transport Service Providers
The guides, Chauffer and Tour managers have been handpicked by us and all of them are government approved. These guides have expert knowledge about local culture and history. The transport options have been selected and are best in the industry. Each of the vehicles meets the transport safety standards, and is in top condition.
Taxes
We do not levy any additional taxes for transactions. Although as per government of India policies following taxes apply ( taxes subject to change)
1) 9% on Hotel reservations,
2) 9% on transport reservations and
3) 9% on package reservations involving both hotels and transport
Payments
Principal mode of payment is through wire transfer or demand draft.
Cancellation Policy
1) 45 Days or more from date of arrival – 25% of Trip Amount is cancellation charge.
2) 44-30 Days from date of arrival – 60% of Trip Amount is cancellation charge.
3) 29-15 Days from date of arrival – 75% of Trip Amount is cancellation charge.
4) 15 Days or less from date of arrival – 100% of Trip Amount is cancellation charge.
Please note that the above cancellation policy may vary depending on hotels selected and period of travel. Please contact our travel advisors to know the exact cancellation policy pertaining to your bespoke trip
Reservation and Booking Policy
1) Once you confirm the tour over email, we first book the Hotel rooms as per itinerary. The process may take 24-48 working hours
2) We then send hotel confirmation details over email. We also send invoice and Credit card payment link for deposit payment (25%) to your email. (We accept all international Credit cards viz. American Express, MasterCard, VISA and also bank transfers)
3) Upon receipt of hotel confirmation and invoice, you make the deposit payment. You can make the balance payment 45 Days before arrival.
4) After we receive the payment, we book internal flights (if any) and other components of trip. (A separate email asking for passport details is sent to book these)
Disclaimer of Liability
We are not responsible for claims for injuries or losses a client might incur while traveling, as a result of accident while performing any of the adventure activities, transport or any activity while on travel. We are not responsible for any losses due to theft or any personal losses suffered by the client (The losses may be personal in nature or involve money.)